3

I have a one-year old Moto G (1st Gen) that suddenly today refuses to boot usefully (a boot loop? Not sure.), has a blank dark screen but backlight stays on. Tried to restart it using the power off button.

I get the splash screens & a startup vibrate but then the same dark screen.

Succeeded in getting it to the boot menu (Version 41.13; Battery OK; Device is locked; Status Code 0) using power + volume key press. If I try selecting recovery it reports "Boot up failed".

Selecting any of the other options on the boot menu just brings me back to the original dark screen + backlight.

Any other things I can try? Phone is out of warranty so trying doesn't hurt me.

If I keep the phone on the dark screen it gets warm. Not sure if that's merely the backlight or there's some hung processes running.

Ideas?

Edit 1:

Some more information:

Yes, I've an alternate phone that I can use in the meantime.

No custom ROMs etc. were ever installed on this phone or even attempted to be installed. The phone was purchased new without any contract. It is running the Stock Google-Motorola Android.

Have not tried installing any custom recovery MOds yet.

Tried contacting Motorola using their online chat and went through the troubleshooting steps he advised. Nothing fruitful. He has asked me to call their Level 2 Support. I will on Monday.

The only procedure I found to get into Safe Mode asks to keep the on screen soft power off button long pressed and wait for a prompt. I cannot get an on screen power button so not sure how I can get into safe mode.

History before the problem occurred: Phone was in a call in progress. Suddenly had a lot of popups warn that various applications were being terminated. After that it went into this blank screen unresponsive state. No recent phone drops or other mishaps.

The one thing that I have gotten to work from the boot menu is a menu item that shows the IMEI / Sr No. / SKU / Purchase Date in Bar Code Format and Text.

Edit 2:

More Progress. Got fastboot. Posting some basic output below. If any other fastboot / adb commands will help in getting more debug info I'd love to know.

enter image description here

  • 1
    1. Did you already phone Motorola for tech support? Do this before you install a custom recovery. 2. What version of Android is installed? 3. Are you running Google/Motorola Android, or a custom ROM? 4. Have you tried installing a custom recovery such as ClockworkMod? 5. Have you tried replacing Google/Motorola Android with a custom ROM? 6. Do you have a spare phone you can use for calls and SMSes in the meantime, or at least do you have a Google Voice or other VoIP account? 7. By the time you see the boot animation, you can use adb shell. Use adb shell then enter ps. What's the output? – unforgettableid May 10 '15 at 20:31
  • 1
    And finally: What country and city do you live in? (Please put this in your profile.) – unforgettableid May 10 '15 at 20:32
  • 1
    Please edit your question and put in answers to my questions as well as some progress updates. Every time you edit, it bumps your question to the top of the homepage, potentially getting your question more views. – unforgettableid May 10 '15 at 20:35
  • 1
    Let me add: Even if your phone is out of warranty, you may still be eligible for free telephone tech support. – unforgettableid May 10 '15 at 20:43
  • 1
    And: 8. What are the most recent changes you made to the phone before the problem started? When? Did you drop it on the floor? 9. Is there some way (maybe holding down some buttons) to force a first-generation Moto G to boot up onto safe mode? Safe mode is not the same as recovery. – unforgettableid May 10 '15 at 20:44

protected by Community Sep 7 '15 at 17:34

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Browse other questions tagged or ask your own question.