0

Lenovo crashed randomly thrice this week. The screen each time just went black and the phone would not turn back on afterwards when power button was pressed and held; however, after a few hours it would turn on by itself. When the phone is in a such a "blackout" (sorry for a lack of a better word) and the power button is pressed and held the screen flashes for a short second but then becomes black again. Before it crashes, the phone does not freeze or get stuck, i.e the phone is running fine before it just blacks out. The phone runs quite smoothly otherwise. RAM isn't the problem as well.

I don't know if this is related or not but the apps being used when the crash occurred were youtube and two gaming apps, including Cheating Tom.

What should I do? Should the phone be taken to an expert or can I do something to fix it myself?

  • I'd first try to leave those apps alone, especially the games, and see if the issue persists. If after a week it did not repeat, one of those games is likely to be the culprit. – Izzy Jul 19 '15 at 15:00
  • @Izzy and if it does persist? I did delete those games were right after the incidents happened though. The latest crash came while using youtube. – Sara Jul 19 '15 at 15:25
  • Hard to say. Can you reproduce the crash (i.e. do you know steps that force it to happen)? Most "service lines" would now insist on a factory-reset; but if you can reproduce it using the Youtube app (which came pre-installed with your device), you could try doing the very same from safe-mode first and see if it crashes as well. If so, a factory-reset might be needed. – Izzy Jul 19 '15 at 15:28
  • @Izzy There are no particular steps that make it crash; each time they're unique. This time i used youtube and did the same things as before, but it did not crash. I'm not an android expert at all but I don't think its really related to a specific app. I think maybe there's something wrong in the software itself – Sara Jul 19 '15 at 17:21
  • Sara, there are possibilities to check what's going on (see e.g. our logging tag-wiki). If you think you can go that path, it might help you figure. If that looks too complex for you, I'm afraid apart from literally handing your device to an "expert", all that's left is already mentioned factory-reset. – Izzy Jul 19 '15 at 17:58

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.