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I have a Samsung Galaxy S4 running the Lollipop OS. My ISP is Verizon and my email is run on MS Outlook. Since the Lollipop upgrade, the Trash Folder indicates that I have (for example) 35 emails, but when I open the folder is is correctly empty. The only fix I've read is to delete my email account and then reinstall it. I tried this but it only worked for about a day, and then my empty Trash Folder once again started indicating that the folder is filling up. Any ideas? Thank you.

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  • What email app are you using? I'd suggest using a different one. This issue plagued Samsung's e-mail app as far back as Android 2.1.
    – Matthew Read
    Jul 20, 2015 at 16:42

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Reset to default
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I've been having the same issue, seems the only way to reset it, is to delete the acct. on your phone and then set it up again, I've started to observe what I am doing to contribute to this, and discovered if I delete a message without opening it, it causes the numbers to raise, If I open each email before deleting it, the trash will not display a number

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  • Thanks. I will try your suggestion to open before deleting. Many thanks!
    – Ralph
    Aug 16, 2015 at 13:53

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