I have tried using Google android device manager and end up with

"Since Google has verified that a screen lock is already set, the password you entered won't be needed."

Samsung's find my mobile site will not work because I didn't register device prior to being locked out.

I am desperate to get the photos and videos from the phone. They are memories I want to keep, please help.


1 Answer 1


You can use your Google account to unlock the phone.

Here's the steps from Google:

  1. After you've tried multiple times to unlock your device, you'll see "Forgot pattern" on your lock screen. Touch Forgot pattern.

  2. When prompted, enter the Google Account username and password you previously added to your device.

  3. Reset your device's screen lock.


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