I am unable to connect a Samsung Galaxy Tab 10.1 to a computer via included cable. Here is what I tried:

  • Tried to mount on Windows XP (32), Windows 7 (32), Windows 7(64), and OSX (Snow Leopard).
  • Tried installing official drivers from US and CANADA Samsung website.
  • Tried installing several versions of Kies.
  • Tried installing driver through each version of Kies.
  • Tried to see/push to device in DDMS using Eclipse with latest Android SDK.
  • Tried to connect using Odin, but I do not get any device information.
  • Tried installing drivers from other websites.
  • Tried Android File Transer for OS X.

None of these seem to work and after two weeks, I really have no other ideas of what to try. Does anyone have any suggestions?

1 Answer 1


Called Customer Support and it sounded like a defective unit. They covered it under the 1 yr included warranty. They pay for the shipping label as well, all you need to supply is the box.

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