After updating my Moto E 1st Gen. to Lollipop by OTA, my phone indicates that the mobile network is available, but any callers receive a message stating the phone has been switched off.

Calling any number from Moto E with any SIM will fix this issue. Restarting phone also solves issue, but I don't know when it happens and why.

Needs some suggestions to resolve this.

  • Have you tried to Wipe cache partition?
    – Lucky
    Sep 28, 2015 at 9:05
  • I don't actually understand your second paragraph. When you call a number from your phone, does the call go through?
    – Huey
    Sep 28, 2015 at 10:42

1 Answer 1


Try to factory reset your phone after taking a backup. It is recommended that before any system update you should do a factory reset and wipe the cache partition. This should solve your problem.


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