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I bought Prestigio MultiPhone 3504 Muze with Android 5.0.2. When I connect it to my PC with Windows 10 installed, I can't find the device in explorer.

How to connect my phone to PC?

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  • Did you try searching about the issue on web? You can save us the trouble by mentioning the type of solutions you may have attempted so far?
    – Firelord
    Oct 3, 2015 at 11:46
  • @Firelord yeah, I finally connected it by choosing as media device option. But I hopped to delete all mobile contacts (sync from Google) using windows exploerer. I suppose to do that I need to connect my phone as usb storage, right?
    – VB_
    Oct 3, 2015 at 11:53
  • If you want to manage your contacts you can do that directly using your phone's Contact app or by visiting contacts.google.com for managing your synched contacts.
    – Lucky
    Oct 3, 2015 at 19:23
  • @Lucky I want to delete all contacts synced from Google
    – VB_
    Oct 3, 2015 at 20:04
  • You can do that in your phone itself. Just customize the contacts to dissolution only the contacts stored in the phone. And stop syncing your contacts from/to Google.
    – Lucky
    Oct 3, 2015 at 21:17

2 Answers 2

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For your device to be shown as USB storage you need to set MTP as your usb-computer connection option.

Settings - Storage - Press three dots - USB Computer connection - Select Media device (MTP)

Now when you connect it to your Windows 10 PC you will be able to see the device's storage.

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All you need to do with new windows 10 not detecting Android phone is, install below two KBs and restart. Step1. install: 'KB3010081' ---> https://support.microsoft.com/en-us/kb/3010081 Restart Step 2. install: 'KB3099229'---> https://support.microsoft.com/en-us/kb/3099229 Restart And you are done. Open My computer and you will see MTP logical drive in there. After one more reboot, you may see your phone model/ make as drive label. Thanks and enjoy! Rupesh Diwaker

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