I bought Prestigio MultiPhone 3504 Muze with Android 5.0.2. When I connect it to my PC with Windows 10 installed, I can't find the device in explorer.

How to connect my phone to PC?

  • Did you try searching about the issue on web? You can save us the trouble by mentioning the type of solutions you may have attempted so far?
    – Firelord
    Oct 3, 2015 at 11:46
  • @Firelord yeah, I finally connected it by choosing as media device option. But I hopped to delete all mobile contacts (sync from Google) using windows exploerer. I suppose to do that I need to connect my phone as usb storage, right?
    – VB_
    Oct 3, 2015 at 11:53
  • If you want to manage your contacts you can do that directly using your phone's Contact app or by visiting contacts.google.com for managing your synched contacts.
    – Lucky
    Oct 3, 2015 at 19:23
  • @Lucky I want to delete all contacts synced from Google
    – VB_
    Oct 3, 2015 at 20:04
  • You can do that in your phone itself. Just customize the contacts to dissolution only the contacts stored in the phone. And stop syncing your contacts from/to Google.
    – Lucky
    Oct 3, 2015 at 21:17

2 Answers 2


For your device to be shown as USB storage you need to set MTP as your usb-computer connection option.

Settings - Storage - Press three dots - USB Computer connection - Select Media device (MTP)

Now when you connect it to your Windows 10 PC you will be able to see the device's storage.


All you need to do with new windows 10 not detecting Android phone is, install below two KBs and restart. Step1. install: 'KB3010081' ---> https://support.microsoft.com/en-us/kb/3010081 Restart Step 2. install: 'KB3099229'---> https://support.microsoft.com/en-us/kb/3099229 Restart And you are done. Open My computer and you will see MTP logical drive in there. After one more reboot, you may see your phone model/ make as drive label. Thanks and enjoy! Rupesh Diwaker

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