I am unable to remove the pattern lock on my Moto G 2 because the none option is greyed out and a message saying 'Disabled by administrator, encryption policy or credential storage'. I have already tried having all accessibility settings off as suggested by other members here. Please help.

  • 1
    do you use a VPN by any chance?
    – benjamin
    Commented Oct 27, 2015 at 9:30

2 Answers 2


The answer is in the pop-up message... Go to Settings - Security - Device Administrators and revoke the Device Administration privileges for everything except Android Device Manager and then change or remove the pattern lock. Note that if you have a corporate email setup, they may require this, so to remove the device administration privilege you may have to completely remove the account.


My guess is that there's an app that is mandating the pattern. For example, I know that when you have a corporate MS Exchange account set up that account can mandate a pattern. If you don't have any exchange email, I guess it could be another app, but that's the one type that I know will do it. It's possible the new Android Pay will mandate a pin/pattern as well, but not sure if that's the case...

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