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This is a replacement phone. Now on this one, I can't hear anyone unless I put them on speaker. Even though I've had the phone for three days, I had to do a factory reset on it already and that didn't cure it. Suggestions?

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  • What is a "replacement phone"? You had the same phone before and you had to return it for a new one? Or the phone was refurbished? Why did you factory reset it? What does this have to do with three days? This sounds like a hardware problem where you need to return the handset.
    – mattm
    Nov 19, 2015 at 19:11

2 Answers 2

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Probably because the speaker is not working on the low volume it works on when it's on call. It is a kernel or hardware problem. Resetting will not help. You have to flash a kernel yourself, or ask for replacement if even that does not help

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  • I forgot to mention that I gave the volume turned all the way up. What is a flash kernel ?
    – Karen
    Nov 19, 2015 at 13:40
  • Flashing a kernel is to manually install a custom kernel. If you don't know what that means, then I don't suggest you do that. I recommend you ask for a replacement telling them your problem. If that doesn't work, I will help you out.
    – Ashwin2000
    Nov 21, 2015 at 16:28
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Your speaker is most likely broken. Try to take it to a repair shop to get it fixed up, if you haven't already.

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