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When in a group chat, if many messages are exchanged between other people in the group, when I check my Whatsapp, the messages are grouped according to sender and not chronologically. I know that my phone isn't the problem as I have recently changed my phone, however, I'm still experiencing the same problem.

I have tried uninstalling and re-installing WhatsApp on my phone, and the same problem still occurs.

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Recently, I have seen many asking the same question in different places but I couldn't find a solution anywhere. So I decided to contact the WhatsApp team directly addressing the issue few days back. This is the response I received:

WhatsApp Support

Hi,

Sorry for the delay! We have received many emails recently, and we do our best to answer them all. Thank you for your patience.

Sorry for the inconvenience. We are aware of the issue, and we are doing our best to improve WhatsApp in a future update.

Unfortunately, we cannot comment on any future timelines, sorry. Thank you for your continued patience and support of WhatsApp.

Cheers, 

Tereza

WhatsApp Support Team

Yea, they are working on it and it may be fixed soon.

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  • The problem is still present, and reported, 5 years later. A contributing cause seems to be an intermittent internet connection. However, I religiously turn on airplane mode while driving and at night, so this is not an option for me.
    – Mark Jeronimus
    Commented Jan 14, 2021 at 8:00
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In Settings, change your phone to use Automatic Date and Time. I had the same problem, but doing this fixed it.

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