• Same wifi
  • previous person registered on the phone left
  • I reset the phone
  • after language selection (and wifi selection), I get the problem

Device says

This device was reset. To continue, sign in with a Google Account that was previously synced on this device.

Does anyone know how I might fix this problem? It's an important test phone for me.

Again it’s the same wifi as previously.

I looked How to bypass "Verify your account" (Factory Reset Protection) but Nexus 6 does not have such a home button.


This is an anti-theft policy put in place by Google. There is not supposed to be any way to use the phone unless you have access to a prior account used on the device. See the Nexus documentation.

The user with access to a prior account should remove that user to allow future access:

To turn off device protection, remove your Google account from your device. If you have Developer options enabled on your device, you can also go to Settings Settings > Developer options and check "OEM Unlocking."


Reboot to the Bootloader, see my previous post, and plug it in to a computer. On your computer, install fastboot (google "how to install fastboot on ..."). Then, open a terminal and type,

fastboot oem unlock

fastboot oem lock

If this does not work, download a nexus 6 factory image here, and download the latest one. Double click it, and then run:

cd ~/Downloads/name_of_file

fastboot oem unlock

sh flash-all.sh

fastboot oem lock

  • Please note that this will void the waranty.
    – Ethan Z
    Dec 7 '15 at 3:03
  • 1
    Please delete both of these incorrect answers. Only entering the prior account will work. Once this is done, use the factory reset from the Settings menu. Dec 7 '15 at 11:11

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