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What happened is my tablet froze. I tried to restart the tablet by holding the power button, however it stayed on the Samsung screen and did not proceed to the home screen. Eventually I was able to turn off the device.

I want to factory reset the device now. However the options to factory reset are not showing. I press and hold volume up together with the power button, nothing happened. What else can I do to hard reset the device?

  • Hold the Volume Down and Power Button to get into the stock recovery - you should be able to do a factory reset from there. – benjamin Dec 17 '15 at 7:29
  • I tried doing that. Nothing happened. – Claude Dec 17 '15 at 9:17
  • Reflashing your stock firmware might help - go into the download mode by pressing Vol Up + Power Button, Select and download the firmware. This is for the Galaxy Tab2 GT-P3100, if this does not match your device then search for an other firmware. Follow the instructions on the bottom of the download-page to reflash a stock rom. – benjamin Dec 17 '15 at 9:23

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