6

I recently goy myself a Moto G3, that is running Android 5.1.1.

I have 3 e-mail addresses, all of those I wish to keep in my Gmail app (I did that in an older phone I had), so I go to "Add Account" in the Gmail app, click "New Account" and...

I'm taken to a "Confirm your Password" screen. And there, I type my password... Only to see a "try again" prompt. And no matter how many attempts I do, all I see is a "try again" prompt. My research led me to know that a "2 step verification" can be the issue, but turns out it's deactivated on ALL 3 OF MY ACCOUNTS!

I also can't add other accounts to my Youtube app, which I need since I need to publish videos while away from my PC. Here's an image of that confirm your password screen. If anyone has any suggestions, I'll be thankfull (just a warning: I'm a noob, so I'd appreciate "simpler" language if possible).

Also, if it helps, the main account is my personal e-mail. I'd like to add 2 "workplace" e-mails to the Gmail app, and one of those is linked to a Youtube Account.

enter image description here
Click on it for larger version

8

At least for me, it was actually the device password - used to unlock the phone. So basically it asks for the device password when you try to add a new Google account for some reason. I formatted my phone thinking something else was the issue - but if you enter the device password, it then asks for the account name as normal.

  • This answer works. – GoodDeeds Apr 24 '16 at 5:02
0

Perhaps its a typo, but you say:

...so I go to "Add Account" in the Gmail app, click "New Account" and...

Why do you go to "New Account" if you already have 3 email address?

This is how on my 5.1.1, Adding an account works:

  • I go to Settings > Accounts > Add Account > Google > 'Enter email' > 'Enter password' > Logs me in

The steps you're describing isn't available, as you only need to confirm your password when creating a New Account, and not when logging into an already created account.

If you see "Confirm Password", then you're not logging in, but rather, creating an account, in this case, a 4th Google account.

  • I followed your steps and where you said that you had to "enter e-mail" it just showed confirm your password (the image I uploaded) and the issue happens again – Guilherme Vargas Dec 20 '15 at 15:02
  • Although if I click on personal (IMAP) it does let me enter my email. I assume that wouldn't work with the YouTube app since I don't see an option to add a YouTube account... – Guilherme Vargas Dec 20 '15 at 15:10
0

For some reason, updating to Android 6.0 has corrected the issue.

protected by Community Apr 16 '16 at 4:31

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.