I'm running a Nexus 5 (Android 6.0.1)

Today I have created a WhatsApp backup file and wanted to copy it to a new device. I can confirm the file existence in ES File Explorer.

The backup file can be found in ES File Explorer
(Click image to enlarge)

However, I cannot find the file when I connect my Nexus 5 with a USB (MTP). But the file is missing when I connect the device to my PC

After further checking I found the file is stored in /sdcard/WhatsApp, while my PC is connecting to /Internal Storage/WhatsApp
enter image description here
(Click image to enlarge)

But I cannot find /sdcard/ in my PC...

To make things more complicated, when I reboot the N5, the file appears again /Internal Storage/WhatsApp/

I've been a long time Android user since Motorola Milestone. I'm not a dev but luckily I have the experience in tackling such issue. But for a normal user without in-depth computer knowledge, this inconsistent behavior is just weird. There's a long way for Android to catch up with iOS in terms of user friendliness.


/sdcard and /Internal storage are same directory.

As for why the file does not appear instantly is because of a bug in MTP mode as MTP cache is outdated until a phone reboot. If you do not wish to reboot the phone,

Possible Workaround:

  • SettingsApplication Manager → All Apps tabMedia StorageClear Data
  • Install SD Scanner app → Open App → Click on Start Rescan

Tested and Works on Android 5.0 Lollipop

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You can Install Sarkie's MTPFix App for a permanent solution which fixes the issue.
This Automates the 2 step process mentioned in the other answer.

It monitors all the folders for new files and then adds them to MediaScanner. When Connected to a Computer, I copied a file to /sdcard from /ExternalSDCard using File Manager on phone and could see the file instantly show up on my Computer's Internal Storage listing.

Install the MTPFix App and Click on Start MTPFix Service


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