I have a samsung tab 2 and suddenly the fingerprint scanner stopped working and I'm not able to unlock my device.
Now my device asking for backup password. Which as you all guess I do not remember. After several tries of wrong passwords I get a message telling me that I have 5 wrong attempts with the fingerprint scanner(!) and that I should wait for 30 seconds before my new attempt.
I also tried to unlock my device using Google Device Manager following this article but one more time nothing happened. I tried to contact Samgung and their only suggestion is to hard reset my device. The problem is that I do not want to loose my data from the tablet.
Is there any possible way to make the fingerprint scanner to work? Is there any other way to unlock my device? If there is no way to unlock it can I at least save my data before I hard reset it?