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I have a non-rooted Android 5.0 device. The Android installation of my phone provides an option to set the default storage location (analogous to adb shell pm set-install-location 2, I think).

After changing the install location, and moving the existing data files to the SD card, the already installed apps are working okay so far. I can install apps from downloaded apk files too, which goes directly to the SD card).

However I can't install any new app or update existing ones via the Google Play store. It simply throws an error stating that the app could not be installed / updated with the error code 963.

I have tried clearing cache, Google play data and resetting Google play to factory state. But the problem persists. How should I proceed next?

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  • Have you tried the instructions mentioned here: forum.xda-developers.com/htc-one-m8/help/…?
    – Firelord ♦
    Feb 9, 2016 at 18:20
  • Unmounting the SD card was not an option, since it was being used as the default storage. However the problem with the Play Store seems to have fixed itself.
    – Agnibho Mondal
    Feb 10, 2016 at 12:56

1 Answer 1

Reset to default
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The problem has been fixed. I don't know what caused it to fix itself, but here is the list of what I tried -

  • Clear application data of Google Play Services and Google Services Framework.

  • Clear application data of Google Play Store

  • Uninstall updates of Google Play Store

  • Remove the Google Account from the device and then adding it again.

After Google Play Store is now installing and updating apps on the SD card without any fuss.

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