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I have an HTC desire and have Orange as a provider in the UK. The software information displays my firmware version as being "2.1-update1".

I discovered that my phone is not up to date, because after hours of searching I discovered that the reason I cannot find the google app 'phone to chrome' is because the version is not recent enough. There are no updates pending as I have the system software updates check box for schedules updates checked. On checking for updates a message states that there are no updates available for my phone. Is the reason that other users are able to update because they have different devices and service providers? From looking around for update news, my phone should be updating.

From various webpages (example) it is said that this update can be done manually by using HTC sync; is this safe? Are there risks from not getting the update automatically? Or are you only bypassing the service provider in this way and not much harm can be done? A warning that this removes all previous saved data is given, but this will not equate to rooting and voiding any warranties though?

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Yes, it's up to the carrier whether to distribute the update over their network, but it looks like the update did roll out on Orange. Strange that you didn't get it and can't see it.

That said, updating via HTC Sync is perfectly safe and will not void your warranty. It's nothing like rooting.

I would think you should be able to take it into an Orange location and they'll update it for you, but I would just do it with HTC Sync myself. Your link is for the 2.3 update, rather than the 2.2 update; I don't know whether you can go directly from 2.1 to 2.3 with that update, but it shouldn't hurt to try.

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  • would me not being able to see updates maybe be due to having unlocked my phone in the past to use foreign sim cards while abroad? And can I still then take it to orange? Thanks
    – Vass
    Commented Sep 20, 2011 at 17:18
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    @Vass It shouldn't have affected it, no. Updating won't re-lock you either :)
    – Matthew Read
    Commented Sep 20, 2011 at 17:25
  • after installation of the new android update via HTC sync, will I even have a browser installed, or even the android market app to download programs to set it up again? thanks
    – Vass
    Commented Sep 21, 2011 at 11:17
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    @Vass Yes, it's an official update with the Google apps. You're overthinking this :P
    – Matthew Read
    Commented Sep 21, 2011 at 15:27

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