Desperate to sort this out, before i do a factory reset! Samsung Service Centre useless, said factory reset is the only option....
Had fingerprint set to lock samsung s6, don't remember ever setting a backup password - screen literally locked as i passed the phone to someone.
managed to access phone signing in on google. then phone requested i set up another fingerprint lock, which i did. also put a password in, which i remember. password not being recognised.
phone locked again.
- tried all combinations of all passwords i have, but no luck unlocking phone.
- findmysamsung, android device manager not letting me access phone/reset lock (perhaps because remote control not enabled)?
- unable to install bypass lock app as it's saying app is not compatible.
- unable to use adb
- tried installing 3rd party apps to unlock screen but they don't work
any suggestions on how to unlock the phone (or do a data back up before i factory reset) would be great - i am desperate to keep my data!