I had fingerprint set to lock Samsung Galaxy S6. I don't remember ever setting a backup password - screen literally locked as I passed the phone to someone.
I managed to access the phone signed in on Google. Then the phone requested I set up another fingerprint lock, which I did. I also put a password in, which I remember. But the password is not being recognised, and the phone is locked again.
- I tried all combinations of all passwords I have, but no luck unlocking the phone
- Samsung's Find My Mobile and Android Device Manager not letting me access phone/reset lock (perhaps because the remote control is not enabled)?
- Unable to install the lock bypass app as it's saying the app is not compatible
- Unable to use ADB
- Tried installing 3rd-party apps to unlock the screen, but they don't work
Desperate to sort this out before I do a factory reset. Samsung Service Centre didn't really help, they said factory reset is the only option.
Any suggestions on how to unlock the phone (or do a data backup before I factory reset) would be great.