How can I get my Samsung Galaxy S5 unlocked without having to do a factory reset? The phone is asking me to enter a back up pin number, but I don't know what that is. I have tried EVERY password that I thought we set up on this phone but now it says that I only have 1 more try b4 it will factory reset and erase all my info....Please, HELP!!

  • 1
    Hmm. Did you install a custom recovery, and is your device rooted?
    – Grimoire
    Mar 27, 2016 at 16:09
  • While waiting for answers, please check our locked-out tag-wiki. This will at least get you familiarzed with the topic, if not even give a solution.
    – Izzy
    Mar 27, 2016 at 16:19
  • Lanette, is your device T-Mobile or international version? Tell us your model number? Recovery will not be easy on Verizon or AT&T versions. Mar 27, 2016 at 18:26

1 Answer 1


I think there is a way to remove the lock. While I don't own this particular phone, you can flash Aroma File Manager to the phone by copying a zip file containing the manager to your external SD card. Boot the device into recovery, and then install the package. Go into the system files of the phone. There is a file somewhere called password.key or pattern.key, depending on whether the lock is a pattern or pin/password. Delete it. If the system files are not showing up in Aroma, make sure the device has mounted the system files in options. Reboot, and the lock should be removed.

  • You need custom recovery. Mar 27, 2016 at 18:23
  • No you don't. I did it on my last phone by simply installing using stock recovery.
    – user158283
    Mar 27, 2016 at 18:54
  • Hmmmm, is it that easy? I would think then the device is way too unsecured to my liking. I might be wrong though. Because if simply by mounting the system and looking for a password.key and delete, then oooh, stealing phones will be that easy
    – KhoPhi
    Mar 27, 2016 at 19:58
  • Yes, it is that insecure. But the beauty of Android is that the insecurities result in flexibility, which paves the way for Google employees' trademark trait - creativity.
    – user158283
    Mar 27, 2016 at 20:15

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