I am a Gionee M5 user. Recently I have encountered a problem with my play store. Whenever I start downloading any apps, the download pauses automatically and doesn't resume. So I am unable to download or update any apps. I have already tried factory resetting my android. I have also cleared the data and uninstalled updates of play store and download manager. I couldn't figure out it is the problem of playstore or the download manager. None of these above techniques worked. So, I am hoping for someone's help.
I too had the same issue and I have gone through several forums for the help.All have suggested the same.
Clear cache and clear data of the playstore. Force stop the playstore. Remove and add google account.
I have tried all of the above but not found any good.
But after a lot of trial and error, i have resolved the issue.
Solution is the same as above but the sequence order is very important.
Please follow the exact order given below.
1). Google Playstore - Go to Settings >> Apps>> 'All' tab >> Select Google Playstore - Now Uninstall all updates >>Force stop >> Clear Cache>> Clear Data.
2). Download Manager - Go to Settings >> Apps>> 'All' tab >> Select Download Manager - Force stop >> Clear Cache>> Clear Data.
3). Downloads - Go to Settings >> Apps>> 'All' tab >> Select Downloads - Force stop if the button is active.
4). Remove the google account.
5). Restart the device.
6). Add Google account.
(Assuming you have followed the sequence properly)
In case the above steps don't resolve the issue and you are using Mobile data then follow the below steps
1 > Check your storage space in your phone and ensure required space is available.
2 > Please go to Settings >> Mobile Networks >>Access point Names /APN >> Go to APN Protocol Change it to IPV6 and APN Roaming Protocol to 'IPV4/Ipv6'.