this is a year old phone just barely past the warranty,its running on kitkat 4.4.4 with no rooting or any other tweaking with system.
a few weeks ago i left it at night with google music playing and the next morning i found it caught in restart loop. it was constantly restarting and i could not power it off. it would light up and goto the moto logo and with a vibration go off and repeat this. earlier the frequency of restarting was very high now it has slowed. also the battery shows 0% and low in boot menu but turns ok on charging for some time.
only thing i can do is get into flash boot menu and when i select normal or recovery the phone restarts and again goes blank. it gets warm when charging or when its restarting.moto care has asked to take it to their centre but theres none within a 100km radius
now its been around three weeks, ive found no solution for this other than factory reset which will delete all my data on the phone to make it usable again i dont want to lose my stuff as there are many imp pics and notes etc
is there any way to save my phone without formatting the data or can i recover the images and other files once factory setting are restored? im not sure if i had synced or made any backups
there were two changes i made before it all happened 1.the phone was out of space i moved watsapp videos to my pc and freed around 2gb 2. that night i installed adobe flash player from a movie site
pls help me guys im just a naive user and dont know any programming etc