I have a Samsung Galaxy S5 from Verizon, bought a little over one year ago. As soon as the one year warranty was over the device started acting up. Right now it is in an unreliable working state.
- The device freezes almost constantly at a rate of at least once an hour (4 times in the past 3 hours).
- There is not one app in particular to cause the freeze, that I can trace to. It seems that any time I do something which requires it to work a little, like loading a web page, brings the device to a freeze.
- Sometimes it just restarts.
- Sometimes it says "Start Up Failed" when booting up.
What I've done:
- Removed the SD card completely.
- Reset the device to factory defaults multiple times (about once per week). After this, it works good for a few days then goes back into freezing mode.
- Uninstalled most of the apps, especially the once I don't really use daily.
- Disabled all the pre-installed Verizon apps (the once that I could).
- Disabled auto updates.
- Took the device to the local Verizon shop and they didn't do anything to help, besides trying to get me to buy something else.
Any idea of what else I could do to fix this issue?
The device got to a point where it became impossible to perform any operations. If it wasn't constantly restarting, it would restart at the very first operation. Any attempt to do anything on the device sent it into restart.
I was able to talk to a few technicians from Samsung and they determined that the problem sits with the hardware, perhaps the motherboard. Therefore I ended up sending the device to Samsung for repair.