I have an Asus tablet with Lollipop on it.

Two week ago I was able to create another user on that device. Now I want to edit another user but touching the lowermost bar does not start any action. (the text is greyed out, i don't know, if that was the case also two weeks ago)

enter image description here

I already contacted Asus support and they said, this feature had been removed by Anroid and they can't do anything.

I checked the build.prop and it does not contain a single entry for fw.xxx

Any idea, why I can't add another user?

1 Answer 1


You've reached the maximum numbers of users supported for your device. That's why the entry is grayed out. You can attempt to confirm this by executing the following command in a terminal emulator app or through :

pm get-max-users

If it shows Maximum supported users: 2 (Guest user is not included in maximum limit, so it doesn't matter whether it is setup or not; Primary user/Owner is included in the limit) then you know you hit the wall. The limit is set by the manufacturer.

Example for Nexus 6 running Android 5.0:

(Click an image to enlarge it)


  • You are right. My device is set to 2 users. Is there any way to increase this limit?
    – thowa
    Apr 28, 2016 at 17:15
  • I do not know a way as of now. BTW, if I've satisfactorily answered your original question, then you may consider accepting my answer by clicking the check-mark right below the downward icon.
    – Firelord
    Apr 28, 2016 at 23:40
  • You are right, the original question is completly answered. Sorry. Here comes the check-mark
    – thowa
    Apr 29, 2016 at 6:06

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