My problem is that this is happening on a very old HTC Sensation, running Android 4.0.3 and that all the help I find online refers to more modern versions. In Apps Google Play Store, I forced stop, cleared data and cache, rebooted but it didn't cure the problem I also performed a factory reset without success. Someone in the Google Play Help Forum advised me to call the Play support team which I did. They sent me an email, I followed the procedure but it didn't fix anything so they told me to contact HTC if the bug still persisted, which I did a while ago but no reply, so far.
Mostly we get this error when we update our smartphone's apps or update Google Play Store and there is a corrupted version or incompatible version.
According to The Android Portal, you can fix this by the following ways.
Deleting or clearing cache data
- Go to the Applications under the Settings.
- After going into Applications, go to Google Play Store app by going into All tab.
- Tap on Clear data, Clear Cache and Force stop options.
- Reopen Google Play Store app on your device and then you will show a new prompts window. After performing the above procedure, you have to restart or reboot your device.
Uninstalling updates Google Play Store app
- Go to Settings and under the settings go to Applications.
- Go to Google Play Store under the All tab.
- In Google Play Store, click on the Uninstalling Updates option.
- Restart your device.
Reset apps preferences
- Go to Settings -> Application Manager
- Tap Menu button
- Tap on Reset app
- Tap Reset app preference
Turn off apps from Download Manager
- Go to the Application Manager by going into Settings.
- In the Application Manager, swipe the display for 3 to 4 times from right to left side of the display.
- After doing above step, you will see the Turned Off tab.
- In the Turned Off tab, tap on the Download Manager option.
- In Download Manager, you can see two options at the top of the page named Force stop and Turn on.
- Click on the Turn On option.