The problem is happening on a very old HTC Sensation running Android 4.0.3, and all the help found online refers to more modern versions.

In Apps -> Google Play Store, I forced stop, cleared data and cache, rebooted but it didn't cure the problem. I also performed a factory reset without success. Someone in the Google Play Help Forum advised me to call the Play support team which I did. They sent me an email, I followed the procedure but it didn't fix anything. They told me to contact HTC if the bug still persisted, which I did a while ago but no reply, so far.


Mostly we get this error when we update our smartphone's apps or update Google Play Store and there is a corrupted version or incompatible version.

According to The Android Portal, you can fix this by the following ways.

  1. Deleting or clearing cache data

    • Go to the Applications under the Settings.
    • After going into Applications, go to Google Play Store app by going into All tab.
    • Tap on Clear data, Clear Cache and Force stop options.
    • Reopen Google Play Store app on your device and then you will show a new prompts window. After performing the above procedure, you have to restart or reboot your device.
  2. Uninstalling updates Google Play Store app

    • Go to Settings and under the settings go to Applications.
    • Go to Google Play Store under the All tab.
    • In Google Play Store, click on the Uninstalling Updates option.
    • Restart your device.
  3. Reset apps preferences

    • Go to Settings -> Application Manager
    • Tap Menu button
    • Tap on Reset app
    • Tap Reset app preference
  4. Turn off apps from Download Manager

    • Go to the Application Manager by going into Settings.
    • In the Application Manager, swipe the display for 3 to 4 times from right to left side of the display.
    • After doing above step, you will see the Turned Off tab.
    • In the Turned Off tab, tap on the Download Manager option.
    • In Download Manager, you can see two options at the top of the page named Force stop and Turn on.
    • Click on the Turn On option.
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  • It looks like you have not read my post because I had done what you suggest before posting here. I wrote: 'My problem is that this is happening on a very old HTC Sensation, running Android 4.0.3 and that all the help I find online refers to more modern versions. In Apps Google Play Store, I forced stop, cleared data and cache, rebooted but it didn't cure the problem I also performed a factory reset without success. – Cyber May 31 '16 at 19:02

I have solved this problem and I am posting the solution here in case someone else would have the same problem. I downloaded, installed and ran Lucky Patcher apk file V6.4, for Android 4.0.3, 4.0.4 from here and it did the trick.

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This may happen due to accidentally deleting some files. But you can get rid of this problem by downloading latest APK of Google Play Store. Before installing, make sure you are installing the latest version of Google Play Store.

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  • As you always seem to link to that website (Megebyte): What is your association with it? Note that you must disclose that if you're affiliated. Also, on SE sites links serve as reference – not as replacement for details. Answers should always include at least their abstract – so those details are not lost if the link dies. – Izzy Nov 29 '17 at 17:33
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    Well, it seems OP is affiliated with the link (based on his profile). However, the OP is long gone since then. (Removed the link until the OP come back) – Andrew T. Apr 18 '18 at 8:10

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