My android device is showing that I am connected to the Wi-Fi network at my community college (where I attend), however, when I try to use anything that requires internet it says there is no internet connection.
WHAT I’VE TRIED:
- Clearing cache (as per this TheDroidGuy article)
- Rebooting to bootloader
- Rebooting phone
- Navigated to Google in Chrome
Navigated to Google in Firefox
Called AT&T store: They gave me 3 options:
- Try another place and see if there are issues with wifi
- To update to Marshmallow: Settings > System > About Device > Update Phone
- Dial 611 to get to Customer Support
I tried the last one. The representative in Iowa ended up "sending an OTA switch", whatever that means. In the middle of him explaining it to me the phone cut out.
I don’t know exactly what info an android-wifi savvy reader would need to be able to help, so I have provided as much info as I could find in an effort to be as thorough and helpful as possible. If any other info is needed, please let me know.
- Provider: AT&T
- Brand: Samsung
- Model Name: Galaxy S6 Edge
- Model Number: SAMSUNG-SM-6890A
- Android Version: 5.1.1 (Lollipop)
Android Security Patch Level: 2016-04-02
Baseband Version: G890AUCS3BPCG
- Kernel Version: 3.10.61-7277676 (etc...)
Build Number: LMY47X.G890AUCS3BPCG
Security Enhancements for Android:
- Wed Apr 06 20:28:50 2016
- Security Software Version:
- MDF v2.0 Release 3
- VPN v1.4 Release 5.2
- Signal Strength: Strong(351Mbps)
- Security: 802.1x EAP
EAP method: PEAP
- Phase 2 Authentication: None
- CA Certificate: (Unspecified)
- IP Settings: DHCP
- Proxy: None
Mercury retrograde -- a time when communication between people can be very confusing and when electronics fail more than others times of year -- was supposed to be over yesterday, but maybe it’s still the 22nd in some part of the world (I’m in Western USA).
Virgo astrology horoscope for today said that I was going to be “tired of having to troubleshoot things”. Immediately afterward I realized my phone was only streaming via mobile and not via the wi-fi network it told me it was connected to.
These may be longshots, but I think they are worth mentioning.
Any help is appreciated. From one soul to another, thank you in advance for your kind assistance.
Namaste & Mitakuye Oyasin