I am trying to subscribe to Google play music to be able to have a monthly plan, but it keeps showing this: Error retrieving information from server. [BM-PPH-02] please help.I've tried everything.

  • 1
    There are some (off-site) hints: how to fix Google Play Store bm-pph-02 Error. Can you check whether those help? If not, please edit your question and detail what "everything" you tried (or you risk to get "everything" recommended again ;) – Izzy Jun 1 '16 at 22:53

You need to change your country so then it won't come up anymore. I used https://productforums.google.com/forum/m/#!topic/play/QXdA_Q3V1o8 this website. Dave was very helpful

Hi all,

You can update your home address whenever you want, including changing to a different country. If you're representing a company, enter your business address.

  1. Sign into your Google Payments account at payments.google.com and click the Settings icon in the top corner. See screenshot:

  2. Click Edit next to the "Home Address" listed and update the address (please note this is different from the "Address Book" which holds shipping addresses).

  3. Open the Play Store and navigate to any item available for download.
  4. Click to begin a download until you reach the "Accept and buy" screen (no need to complete the purchase)
  5. Close the Play Store, force stop and then clear data for the Google Play Store application (Settings > Apps > Google Play Store > Force Stop then Clear Data) or clear your browser cache
  6. Re-open the Play Store. You should now see the Play Store that matches your default payment method’s billing country.

Note that if you don't immediately see the Play Store that matches your default payment method's billing country, it may take a few hours for this to take effect.

If you haven't yet added a payment method to your account for the first time, add a card directly from the Play Store with a billing address that matches your intended country location. Then, follow steps 3 through 6 to show your intended country's Play Store.

Some things to note...

For legal reasons, you'll need to sign new Terms of Service if you change your home country. If your Google Play balance is higher than these amounts, you won't be able to change your home country. If it's under those amounts and you change to a country with a different currency, you won't be able to see or use your remaining balance until you switch back to a country where that currency is used. If you have a Payments Balance higher than USD $10, or a Checkout Merchant account, you won't be able to change your country.

Hope this helps!

  • David

Your Answer

 
discard

By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service, privacy policy and cookie policy, and that your continued use of the website is subject to these policies.

Not the answer you're looking for? Browse other questions tagged or ask your own question.