I am using a Moto X (2nd Generation). I have a recurring problem that occurs when I plug my phone into my Mac to transfer files (music, etc).

When I plug it in, it is unlocked and on. However, Android File Transfer comes up with a message that says:

Cannot access device storage

And I am not able to transfer any files. I tried plugging it in again, locking and unlocking my phone, no luck. Any solutions?

1 Answer 1


The only solution I have been able to find is to, with the phone plugged in to the computer and unlocked:

  1. Enable Developer Mode in Settings
  2. Go to Developer Options
  3. Select USB Configuration
  4. Select MTP (Media Transfer Protocol)
  5. If this doesn't work, select Charging only, then select MTP (Media Transfer Protocol) again.

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