I was having issues with my android tablet so I performed a factory reset. Now, I am trying to get my Google Play account re-installed so I can download apps. I keep getting a "cannot connect to Google servers" message. For a week now I cannot connect to get any aps, did I do something wrong doing a factory reset? is my tablet useless now? Please help

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    Were you able to successfully add your Gmail/Google account during the Setup Wizard? Your Google account is needed for Play Services and Google Play to update themselves (this is accomplished automatically).
    – acejavelin
    Jun 29, 2016 at 15:14

1 Answer 1


You have to remove two step verification of your gmail account. to do so,

In “Signing in & security” section of My Account, select 2-Step Verification. Sign in with your username, password, and verification code if asked. Select Turn off 2-Step Verification. A pop-up window will appear to confirm that you want to turn off 2-Step Verification. Select Ok.

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