Samsung Galaxy Note 4 (Verizon SM-N910V), Android 6.0.1

After a sudden reboot, my phone displayed a few system notifications in Chinese, and is now displaying a new notification (screenshot attached). The weird header alignment and a few typos ['Samsungs'; 'MMC(Mobile Country Code)'] put me ill at ease, and Googling this service from Samsung doesn't turn anything up.

Also, after this reboot a few details are off:

  • The lock screen background changed to one of the Android defaults (I had a plain black background)
  • The font reverted to the default size (I had it set to small)
  • The settings buttons (screen rotation, data, etc.) in the pulldown menu changed order
  • The interface seems more responsive

What does this mean? I shut off the device and am going to talk to Verizon, but I'm hoping people here might have some ideas.

My phone occasionally reboots for no reason (every couple of weeks), but I am not sure this is related. I haven't seen these symptoms before and Googling didn't turn up anything quickly.


enter image description here

  • Regarding "system notification in Chinese", probably it's related to the latest update of ES File Explorer. Regarding the "Send Security Reports" itself, seems it's legit (YouTube video to enable/disable). Regarding the reboot and settings reset... I don't have any idea, sorry. – Andrew T. Jul 11 '16 at 16:22
  • I did update ES File Explorer yesterday, so that probably explains those Toast notifications. I also found that video, but that was the only evidence I could find of that reporting feature so I didn't know whether to trust it. – andyras Jul 11 '16 at 16:31
  • What happens if you decline that ToS? I remember something similar from LG, asking me to grant them access to the device remotely – when declined, it popped up in 30min intervals. Was short of returning the device until I found out which system app to freeze to get rid of it :) – Izzy Jul 11 '16 at 16:58
  • I dismissed the notification and it hasn't come back for an hour... we'll see. – andyras Jul 11 '16 at 17:04

Id go call Samsung from a different phone if your scared to use it. i know Samsung can make screenshots and ask to send a report. Samsung is also made in Korea so that maybe Korean characters you see. i wouldnt be to worried glitches happen.

  • I speak some Korean, and those were definitely not Korean characters that popped up. Most likely it is related to the ES File Explorer issue mentioned in Andrew T.'s comment. – andyras Jul 11 '16 at 17:40
  • Ah yes forgot about ES having that issue. – user1871 Jul 11 '16 at 23:54

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