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I am looking for help before sending my phone to maintenance service. All of sudden my phone stopped charging from a socket. The phone is charging (bolt showing, charging screen showing etc) but actually it won't charge at all. We tried different chargers (got originals from Samsung and HTC) and different wall sockets. Nothing helped. I was able to charge it from USB in a car and USB from laptop (of course instead of 2-3 hours to fully charge it took over 5 hours but it works.) Also charged it from powerbank. I purchased new battery but still got the same problem so the glitch is not in battery or socket charger ... any ideas?

  • Did you change charging cables? Guessing you did but checking. Next you can back up data and do a factory reset and see if problem persists – beeshyams Jul 27 '16 at 8:50
  • Well it was one thing I googled, however not very thrilled to do that, but will try. – Kristyna Tuckova Jul 27 '16 at 8:52
  • If factory reset or safe mode ( if your device has that option) shows same behaviour, IMO it requires hardware check – beeshyams Jul 27 '16 at 8:57
  • What is safe mode exactly? – Kristyna Tuckova Jul 27 '16 at 8:59
  • See support.sprint.com/support/article/…. It basically rules out third party or installed apps causing trouble – beeshyams Jul 27 '16 at 9:03

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