I am using Google Messenger application as my default text messenger application. I am using a Samsung Galaxy S4.

When I get text messages that have images, the image stays frozen at "downloading..." and will not complete. After a period of time, the image just fails.

When I change to the Samsung Messaging application, text images will properly arrive.

I have tried clearing defaults, and doing a factory reset, the reinstalling Google Messenger.


This is the app I am referring to https://play.google.com/store/apps/details?id=com.google.android.apps.messaging&hl=en

  • This is almost always an APN or carrier issue. Check APN settings regarding MMS. Most carrier subsidized phones have this hard coded in the app, you may need to enter the manual MMS APN information in Messenger's settings
    – acejavelin
    Jul 30, 2016 at 20:35
  • there is no APN settings in Messenger
    – Scorb
    Jul 31, 2016 at 1:33
  • Then you will have to build a correct MMS APN in the system settings. What carrier (please don't say Verizon... please don't say Verizon...)
    – acejavelin
    Jul 31, 2016 at 1:45
  • But why do other messaging applications work?
    – Scorb
    Jul 31, 2016 at 4:36
  • All other apps work, or just the app that was bundles with the phone.
    – acejavelin
    Jul 31, 2016 at 4:52


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