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The phone randomly shuts off when it gets around 30% power. Verizon says it's a software issue. Thoughts or solutions?

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Maybe, it's a software issue. Any guarantee? It's also worth to try a factory reset and a new battery. If that does not help, go to a mobile repair service. I hope it helps!

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Additionally, try using some system utility apps for the battery and/or hardware to check if everything is sound. Also, trying to contact Samsung won't hurt if the phone is still under warranty.

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Looks like your phone's software measures battery's charge level incorrectly. You can fix that with factory reset or use some apps for fixing that if you have root.

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