I keep on getting this message: "Google Play Store has stopped." I have tried deleting the Google Play app and could not install it from the web. The next day it reappeared. I keep getting this message:

enter image description here

How do I get rid of it?


  • Good starting point is usually our google-play-store tag-wiki – I wonder that this case isn't covered there. Usually steps are going to Settings › Apps (to the "All" tab if there's one), scroll to the app, enter its settings, then "clear cache". If that doesn't do the trick, "uninstall updates", "clear cache" again, reboot. Last resort: the same plus "delete data", then reboot. Very last resort, as usual, would be a factory reset.
    – Izzy
    Commented Aug 7, 2016 at 10:19

1 Answer 1


Try clearing the app caches and app data of

  • Google Play Services
  • Google Services Framework
  • Google Play Store

If that doesn't solve it, try this

Settings->Apps->Google Play Store->Uninstall Updates->Ok

now restart the device and launch Google Play Store app.

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