I have just deleted my whatsapp account and now i want to reconfigure my account and i want my previous chats in new account, but the backup of previous chats are not retrieving. I have also check my database folder it have the chats backup file but still the problem is coming

Can any one help me in this to restore my Chats backup in new account

1 Answer 1


Use the same phone number as used during the time of backup. If that doesn't work reinstall Whatsapp.

  • its asking for google drive and not taking the previous one Commented Aug 11, 2016 at 14:43
  • Is your whatsapp updated?
    – prof.Zoom
    Commented Aug 11, 2016 at 15:45
  • yes it is updated Commented Aug 11, 2016 at 16:15
  • It is seraching for backup on google account not in my phone storage Commented Aug 12, 2016 at 3:20
  • please help me in that i need one of mine previous chat back Commented Aug 14, 2016 at 8:09

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