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Today I discovered that I can no longer open Google Play Store on my Galaxy S4, running Sumsung's version of Android v4.2.2.

When I try to open Google Play Store, it opens, but shorty fails with the following stack trace:

I/Finsky  ( 6299): [1] com.google.android.finsky.utils.dp.a(1041): Starting LocationRefresher
I/Finsky  ( 6299): [1] com.google.android.finsky.selfupdate.f.a(166): Skipping DFE self-update. Local Version [80691500] >= Server Version [-1]
I/Finsky  ( 6299): [1] com.google.android.finsky.utils.ji.a(102): TOS is accepted (pref)
I/Finsky  ( 6299): [1] com.google.android.finsky.utils.dk.a(64): com.samsung.groupcast available because owned, overriding [restriction=7].
I/Finsky  ( 6299): [1] com.google.android.finsky.utils.dk.a(64): ma.wanam.xposed available because owned, overriding [restriction=7].
I/Finsky  ( 6299): [1] com.google.android.finsky.utils.dk.a(64): com.questvisual.wordlens available because owned, overriding [restriction=7].
D/AndroidRuntime( 6299): Shutting down VM
E/AndroidRuntime( 6299): FATAL EXCEPTION: main
E/AndroidRuntime( 6299): java.lang.StackOverflowError
E/AndroidRuntime( 6299):    at java.util.HashMap.get(HashMap.java:298)
E/AndroidRuntime( 6299):    at com.google.android.finsky.FinskyApp.e(SourceFile:1355)
E/AndroidRuntime( 6299):    at com.google.android.finsky.FinskyApp.e(SourceFile:1379)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:83)
E/AndroidRuntime( 6299):    at com.google.android.finsky.api.model.Document.Z(SourceFile:1105)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:317)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:62)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.v.a(SourceFile:335)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:261)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:3159)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:326)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:62)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.v.a(SourceFile:335)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:261)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:3159)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:326)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:62)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.v.a(SourceFile:335)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:261)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:3159)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:326)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:62)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.v.a(SourceFile:335)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:261)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:3159)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:326)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:62)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.v.a(SourceFile:335)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:261)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:3159)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:326)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:62)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.v.a(SourceFile:335)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:261)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:3159)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:326)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:62)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.v.a(SourceFile:335)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:261)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:3159)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:326)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:62)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.v.a(SourceFile:335)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:261)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:3159)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:326)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:62)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.v.a(SourceFile:335)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:261)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:3159)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:326)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:62)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.v.a(SourceFile:335)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:261)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:3159)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:326)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:62)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.v.a(SourceFile:335)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:261)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:3159)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:326)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:62)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.v.a(SourceFile:335)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:261)
E/AndroidRuntime( 6299):    at com.google.android.finsky.installer.b.a(SourceFile:3159)
E/AndroidRuntime( 6299):    at com.google.android.finsky.autoupdate.r.a(SourceFile:326)
E/AndroidRuntime( 6299):    at com.google.android
D/AndroidRuntime( 4557): Shutting down VM

I attempted to fix this by side-loading the latest Google Play Store APK (6.9.15.G-all [0] 3104571), but this did not fix the problem.

Considering that the infinite recursion is between autoupdate and installer packages, I assume this is some sort of bug that happens when Google Play Store tries to autoupdate something?

I am not sure how to recover from this situation, so any ideas would be appreciated.

EDIT 1: I was able to get rid of this particular error by downgrading Google Play Store all the way to 6.3.20.B-all [0] 2734767. However, although Google Play Store no longer crashes, a new error prevents me from actually downloading any content:

I/Finsky  (11347): [1] com.google.android.finsky.receivers.h.a(443): Request install of com.staircase3.opensignal v=120530 pri=2 for single_install
I/Finsky  (11347): [1] com.google.android.finsky.receivers.h.a(1184): Installer kick - starting com.staircase3.opensignal
I/Finsky  (11347): [1] com.google.android.finsky.receivers.ac.a(1177): Received VolleyError 922 (Error while retrieving information from server. [DF-DLA-15])
I/Finsky  (11347): [1] com.google.android.finsky.receivers.v.a(766): Cancel running installation of com.staircase3.opensignal (null)

Now, this DF-DLA-15 error appears to be quite famous: https://productforums.google.com/forum/#!topic/play/pqV-NFm-qy8

I have tried all troubleshooting steps suggested in that thread, even the crazy-sounding ones. To be specific:

  • I cleared Data and Cache for Google Play Store and Service
  • Recreated and re-synced my Google Account
  • Deleted Dalvik cache
  • Unmounted the SD Card
  • Deleted and recreated my payment info in Google Play Store

After all that, still getting DF-DLA-15

Improve this question
6
  • It seems like it thinks two packages are dependent on each other, or something along those lines. Have you tried clearing the data for the Play Store and Google Play Services?
    – Matthew Read
    Aug 11, 2016 at 1:03
  • I have tried clearing the Cache and Data for both Play Store and Google Play Services, as well as clearing the Dalvik cache, although that was probably needless. I have also tried recreating and re-syncing my Google account.
    – Val Blant
    Aug 11, 2016 at 1:17
  • I was able to get rid of the error by DOWNGRADING Google Play Services all the way to 6.3.20.B-all [0] 2734767. But this still doesn't work... I'll update the post with more detail.
    – Val Blant
    Aug 11, 2016 at 1:24
  • Maybe try removing your Google account(s) and adding a different one, just as a test.
    – Matthew Read
    Aug 11, 2016 at 15:03
  • Matthew, tried as you suggest to use a different Google account, and got a different problem. This time installing an app results in "Authentication is required. You need to sign into your google account", when I am already signed in and even defined a payment source. Clearing Data from Play Store and Services didn't help.
    – Val Blant
    Aug 11, 2016 at 16:16

2 Answers 2

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I just had what seems to be the same problem happen to me a couple hours ago. I think an app I was using suddenly became outdated in the store without a possible version for my phone (s5 running 4.4.2). This app had a subscription tied to it so I'm not sure if that played any role. But I deleted said app and cleared cache and data on Google play store, Google services framework, and Google play services. Seems to work now.

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  • How did you figure out which app to remove?
    – Val Blant
    Aug 11, 2016 at 15:51
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    Well I was also getting an Unfortunately Google Play S has stopped working or something along those lines message continuously. I tried clearing cache and data on everything to no avail. I remember I started getting the notification when using a Map my run app by mapmyfitness (under armour). Then I couldn't load the store for more than 2 seconds. And the message. I uninstalled that app. Then Google play store opened and gave me the option to install and said I still have subscription. I restarted. No more issues. Went to the store after the reboot and no more option to install because
    – Brandon J Heston
    Aug 11, 2016 at 22:01
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    There was no compatible versions for my device and firmware anymore. So I more or less got lucky I suppose.
    – Brandon J Heston
    Aug 11, 2016 at 22:02
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    I didn't Install when it gave me the option after uninstalling. Restarted and that option was gone. So probably an auto update issue with compatibility.
    – Brandon J Heston
    Aug 11, 2016 at 22:04
  • Brandon, you were right! I uninstalled the last app I installed (Sleep as Android), and the original problem went away. Play Store no longer crashing, but still stuck on DF-DLA-15 :(. I'll post that as a separate topic though.
    – Val Blant
    Aug 11, 2016 at 23:00
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I was able to fix the problem with a suggestion from Brandon Heston, although I am not sure that my situation was exactly like his (see comments).

I fixed the problem by doing the following:

  • Uninstalled the last 2 apps I installed (Sleep as Android and Hue Disco).
  • Deleted Data for Google Play Store, Google Play Services, Google Account Manager and Google Services Framework
  • Rebooted

After this the Google Play Store stopped crashing. However, unlike Brandon's situation, neither of the 2 apps I uninstalled have become unavailable for my version of Android, so I am not sure why this solution worked, but it did.

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