I am on an LG G4 running the newest android version.

Whenever I try loading up google play store, I only see a blank screen:

enter image description here

I have tried the following:

  • Rebooting

  • Clearing cache

  • Deleting data

  • Uninstalling updates

  • Doing all the above with reboots between.

Yet nothing works, I still get the blank screen.

Is there a way to fix this without going through a factory reset?

  • How long do you, well, wait? – Dan Brown Aug 17 '16 at 0:51
  • I left it more that 10minutes on my desk (keeping the screen on) and nothing changed. I havent tried longer – JS Lavertu Aug 17 '16 at 1:16
  • I have seen the same thing on other devices. I have concluded that Google's apps are quite buggy. – RockPaperLizard Aug 17 '16 at 5:08
  • @RockPaperLizard more breaking news: water is wet :) – Dan Brown Aug 17 '16 at 8:35
  • I found these same issue in my device but after updating google play it stopped. – Harshal Benake Aug 17 '16 at 22:58

Note: this is not a good solution.

I messed around in the account settings of my phone. For some reason, I could not remove my google account (to re-add it after), but trying to do so seems to have triggered something in the software that got everything working. I believe it had to do with the syncing not working properly as my gmail and calendar apps werent working properly either.

So that could be a possible direction in which to search.


June 2018, just happened to my LG G4 (yes, it's still running) deleting cache/data for Play Store didn't do the job reinstalling Play Store APK didn't do the trick either

In the end, it took drastic measures... 1. cleared the data + cache and uninstalled updates on both Google Play Store and Google Play Services (set them back to the factory installation) 2. turned off data and used a secure/private WiFi connection instead 3. The Google Play Store app opened!! I had to re-enter my Google account info and download all the updates, but it is working again, yeah!

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