As the title says, we need to unlock our manager's phone (GT-s7562) because he forgot his pin code. "Forgot Password" options is not visible. Do you have any idea how to unlock this phone without wiping out all the data? There are important files inside the phone. Please help this is an emergency. THank you!
Usually, when you set screen lock on your phone, you're asked to setup a back up option as well. On lock screen, it will give you an option for back up options. If not, then the only option is to Factory Reset it. You can also get in touch with Samsung, to see if there's a way to unlock it.