I have an Asus Zenfone running Android 6.0.1. and a Bluetooth headset (Philips SHQ6500) that I had paired but accidentally selected the forget option. Now it's impossible to re-connect it because the phone cannot see the headset at all. I restarted both devices and did a hard reset for network settings but the problem persists. Googling didn't help so I'm stuck at the moment.

  • Forgetting a BT device shouldn't make it constantly denied. Did you cross-check both devices' BT to see if they work with other devices?
    – SarpSTA
    Commented Sep 4, 2016 at 1:37
  • I think it's the headset's fault. Check the manual - for example, on my Tracer Mobile BT, the headphones will only accept new connections if the power button was pressed for more than few seconds when starting the headphones
    – pzmarzly
    Commented Sep 4, 2016 at 2:05
  • Try this app, may help
    – beeshyams
    Commented Sep 4, 2016 at 2:56
  • Headset won't be discoverable if it thinks it is already paired. Need to somehow reset the headset. Having said that, android BT stack has so many bugs its unreal. A third party BT scan app is probably a good thing to try.
    – Mark Ch
    Commented Sep 4, 2016 at 9:58
  • 1
    @SusanaGraça. Great! But what worked? LOL. Commented Feb 26, 2019 at 5:40

1 Answer 1


I faced a similar situation. Following steps worked for me. Some of the steps might be redudent.

1) restart your phone

2) reset network settings (Setting> back and restore )

3) change the phone bluetooth name. (I assume this is the solution)

4) set the bluetooth device in pairing mode (long press the power key).

And it worked for me. Probably, executing only step 3 would be sufficient.

I hope I saved your precious 30 minutes:)

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