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I have got a new Moto G4 Plus. When I tap to play a downloaded video message, I tap it many times but it doesn't play. However, when I go back to all chats and return to the message, it then opens finely with one tap only. Please tell what's with it?

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  • Try updating the Google Photo app from Google Play, or install it. Sep 8, 2016 at 22:26
  • First reboot your mobile and try to uninstall and reinstall it back... Sep 9, 2016 at 2:26
  • It is already updated. Sep 9, 2016 at 5:07
  • @VigneshReddy I often hate doing thus, but still will try and update you. Sep 9, 2016 at 12:10

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