I have got a new Moto G4 Plus. When I tap to play a downloaded video message, I tap it many times but it doesn't play. However, when I go back to all chats and return to the message, it then opens finely with one tap only. Please tell what's with it?

  • Try updating the Google Photo app from Google Play, or install it. – samu Sep 8 '16 at 22:26
  • First reboot your mobile and try to uninstall and reinstall it back... – Vignesh Reddy Sep 9 '16 at 2:26
  • It is already updated. – Reeshabh Ranjan Sep 9 '16 at 5:07
  • @VigneshReddy I often hate doing thus, but still will try and update you. – Reeshabh Ranjan Sep 9 '16 at 12:10

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