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It's all over the news currently about the Samsung smartphone devices being a fire hazard, exploding, and there being a pertinent recall of such devices which have already caused property damage and has also physically burned people in some cases.

As per Samsung Will Replace or Refund 1 Million Galaxy Note 7 Phones in the U.S. post. . .

Samsung Electronics formally recalled 1 million Galaxy Note 7 smartphones sold in the United States, replacing or refunding the flagship phones, whose susceptibility to catching fire.

Earlier this month, Samsung said it would recall all Note 7 smartphones equipped with batteries it found to be fire-prone.

source

Questions

  • How do I check if my device is affected by this issue?
  • How do I check the eligibility of my device for the recall/defect?
  • What else do I need to know or consider?
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Galaxy Note7 Safety Recall

Samsung Galaxy Note7 Battery Safety Recall and Exchange Program

Samsung has announced a voluntary recall and exchange program on certain Galaxy Note7 devices in cooperation with the U.S. Consumer Product Safety Commission (CPSC). The affected devices were sold in the U.S. before September 15, 2016. Since the affected devices can overheat and pose a safety risk, if you own a Galaxy Note7, it is extremely important to stop using your device, power it down and immediately exchange it using our U.S. Note7 Exchange Program.

Through the U.S. Note7 Exchange Program, you can:

  1. Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC available no later than September 21, 2016; or
  2. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices; or
  3. Contact your point of purchase to obtain a refund.

Customers who exchange a Note7 device will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier retail outlets.

Note: The battery cell issue applies only to the Galaxy Note7 sold in the U.S. before September 15, 2016.

Eligibility

Please follow the steps below to determine if your Note7 must be replaced through this program. This program only applies to the Note7. You can also use Samsung+ which will automatically check your device.

How do I check my device?

Go to the Eligibility section and. . .

  1. The IMEI or Serial number will be used to indicate if your device should be exchanged.
  2. Find your IMEI or Serial number by going to "Apps > Settings > About Phone or General Management > Status > IMEI information or Serial number" or check the back of your phone.
  3. Enter your IMEI (Serial # for devices without IMEI) number without any spaces below:

and then press the Check option there.

Exchange

Galaxy Note7 owners can contact the carrier or retail outlet where they purchased their device. If you bought your Note7 from Samsung.com, you should contact us at 1-844-365-6197 and we can help you. If you have any questions or concerns, contact us directly at 1-844-365-6197.

Frequently Asked Questions

  1. Is it okay for me to continue using my Note7?

    Your safety is our highest priority. Since affected Note7 batteries can overheat and pose a safety risk, if you own a Galaxy Note7, it is extremely important to stop using your device, power it down immediately and participate in the U.S. Note7 Exchange Program.


  1. What is the problem with the Note7 phone?

    We have identified an issue with certain Note7 battery cells. Your safety is our highest priority. Since affected Note7 batteries can overheat and pose a safety risk, if you own a Galaxy Note7, it is extremely important to stop using your device, power it down immediately and participate in the U.S. Note7 Exchange Program.


  1. If I want to participate in the U.S. Note7 Exchange Program, what do I do?

    To participate in the U.S. Note7 Product Exchange Program, you should contact your carrier or retail outlet. If you purchased your Note7 on Samsung.com, you should contact us directly at 1-844-365-6197.


  1. Are there any other Samsung phones impacted?

    No. This issue is only related to the Note7.


  1. When can I buy a new Note7?

    Our first priority will be to provide exchange program participants with a new Note7 as approved by the CPSC. New Note7s will be available at your carrier and retail outlets no later than September 21, 2016.

source

  • Note: all Note 7s now pose a risk to safety, as of October. – user186920 Dec 8 '16 at 20:55

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