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I have a Nexus 6P running CyanogenMod 13.0-20160819-SNAPSHOT-ZNH5YAO0IN-angler based on Android 6.0.1. I used to be running a CM nightly build and my cell carrier is Ting. Here's what happened:

I was running a CM nightly build from March-ish for a while. A couple days ago, I upgraded to the latest CM nightly. Immediately after that my WiFi stopped being able to find/connect to networks, and a day or so after the upgrade my cell network data connection stopped working. (SMS and phone calls worked, however.)

I decided to switch to a CyanogenMod snapshot release, so I factory reset the phone and flashed CM and gapps (at the same time). I wen through the setup and lo and behold, the problem appeared fixed. However, when I restored all my stuff via oandbackup (including, I now realize, some system apps), the problem reappeared.

Thinking that there was somehow some system app with corrupted data that I'd now restored, I used oandbackup again (along with a TWRP backup) and factory reset again. I went through the setup, planning to simply restore apps one by one until I found the culprit, but the freshly-setup install had the same problem. Therefore I restored the TWRP backup, which brings us to now.

So, why can't I connect to data? Most of the time this problem causes the cell indicator in the status bar to have a "!" however sometimes it shows just the bars, without a "!" or the "LTE" indicator. I believe this behavior occurs when the phone is first booted and goes away for the remainder of the boot when Airplane Mode is toggled, but I can't confirm for sure.

Here's what hasn't worked:

  • Wiping Dalvik cache
  • Trying most of the APNs, toggling Airplane Mode in-between
  • Restoring the default APN settings
  • Selecting a network operator (there used to be two or so "Ting" entries available; I only tried one - now nothing shows up at all)
  • Selecting "choose automatically" in the Network operators settings
  • Toggling the preferred network type to 3G and back to LTE (toggling to 3G caused everything but the status indicator bars [i.e. the "!" and "LTE"] to go to away; I suspect Ting simply doesn't have 3G available anymore)
  • Turning on Data Roaming and toggling Airplane Mode
  • Downloading a factory image from Google and running flash-all.sh (i.e. flashing stock recovery, system, radio, etc.)

ADB logs of me booting my phone to the launcher and waiting a couple seconds for it to connect to the cell network: https://gist.github.com/strugee/cd61dbcc461bb17216c360516e711d29

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  • Probably a bad radio - nightlies are not stable versions, they have bugs. Did you read the release notes?
    – esQmo_
    Oct 22, 2016 at 21:05
  • @esQmo I didn't read the release notes but as I said in the question, I'm not on a nightly anymore. I'm on a snapshot.
    – strugee
    Oct 22, 2016 at 22:28
  • Flashing the nightly may have damaged the radio, or at least may have changed the radio. Try to flah a stock firmware and see if the problem is solved. You should read the release notes to know what is broken or not
    – esQmo_
    Oct 23, 2016 at 5:47
  • @esQmo you mean the radio partition? or the physical radio?
    – strugee
    Oct 23, 2016 at 7:03
  • The radio partition. I think the one you flashed with the nightly does not support your network or the 4G networks. A stock firmware could solve this.
    – esQmo_
    Oct 23, 2016 at 7:06

1 Answer 1

Reset to default
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Turns out this wasn't a problem with the phone. I called Ting customer support and apparently all that happened was I hit 5 GB of data usage, so they shut off my data automatically to prevent an unexpectedly huge bill at the end of the billing cycle.

According to the support person, you can self-service this by logging into Ting and looking at your device settings - the "can use data" option should be off. Turn it on and you'll be good to go.

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