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I can't hear the voice of the recipient when making calls unless I use earphone or speaker. Same problem when someone calls me. Can someone help me with this problem?

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    What is your phone model? And it seems like a hardware issue – esQmo_ Nov 19 '16 at 19:15
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If factory reset doesn't help than it's probably hardware issue - dead speaker (for calls and such).

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The earpiece speaker at the top part of your phone might have got damaged. Perform a factory reset, if that doesn't work, you should take your phone for repairing.

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