i have a sony xperia z2 d6503 running on android 6.0.1 and has two users. ive forgotten the pin for the owner account and using the guest account i created for my kids now i want to factory reset but havent been successful. please help

  • You have to flash the phone. Sony devices do not support hard resetting. Download the ftf file and use Androxyl Flashtool to flash the phone.
    – esQmo_
    Nov 20, 2016 at 19:28
  • @esQmo Where'd you get this? Sony phones do support hard resetting.
    – user145490
    Nov 21, 2016 at 4:43
  • They don't. And you're fooling people with the buttons combo.
    – esQmo_
    Nov 21, 2016 at 6:26
  • @esQmo They do. From personal experience. Not sure whether I should upload a video then to show you.
    – user145490
    Nov 21, 2016 at 6:34

1 Answer 1


I'd assume since you were willing to do a factory reset, that you're also willing to forego all the data currently possessed on your phone.

You could hard reset your device through the following method.


  1. Switch your phone off.
  2. Wait at least 15 seconds before simultaneously pressing the volume down key + power button until the device vibrates.
  3. Through use of you're volume up and down keys, highlight factory reset and hit the power button.

Ensure that you have enough battery charge to do this(recommended 40% and above; your battery shouldn't also drain fast). Failure to do so could result in soft bricking your phone rendering it useless.

This will reset your phone back to its original state.

Update The following links provide methods used to hard reset the z2 that I have already outlined in my answer. Hard reset z2 verizon Hard Reset z2

As has been raised in the comments, that Sony devices do not support hard resetting. The above links provide those methods while I have indeed myself been able to reset sony xperia z4 and the c5. Attached is the method I used to hard reset those devices.

  • Did you, I mean, personally test this?
    – esQmo_
    Nov 21, 2016 at 6:27
  • @esQmo Yes I did. On the xperia z4 also on c5. Don't understand why you'd downvote me without enquiring or confirming first.
    – user145490
    Nov 21, 2016 at 6:32
  • Can you link a reference? Cause the only way to do a factory reset is by flashing the whole phone or simply the userdata partition.
    – esQmo_
    Nov 21, 2016 at 6:36
  • @esQmo the Z4 and c5 have different procedures other than this since you wait for the device led to come on then tap either volume button severally.
    – user145490
    Nov 21, 2016 at 6:36
  • Try adding a source by editing your answer.
    – esQmo_
    Nov 21, 2016 at 6:42

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