Dropped my Oneplus One recently, and have bought a replacement already, but would like to get my files off.

The problem:

  • screen works, but only top left inch of touchscreen registers
  • volume buttons don't work
  • USB debugging has disabled itself for some reason (I usually leave it on for this reason)
  • when I connect it to the computer using the original USB cable, it just keeps connecting over and over but never shows up (and adb devices doesn't list it)
  • I have a USB OTG adapter but it's not registering my mouse or keyboard

Other possibly helpful stuff:

  • wifi is connected
  • bluetooth is on
  • I have an 'ftp server' app on my phone that I could connect to to get the data off if I could open it
  • TWRP is installed, phone is unlocked
  • lock screen disabled

I've read through the nice broken screen wiki, but nothing on there helps

any creative ideas?

  • Did you tried connecting the phone to the computer after rebooting the former in Recovery mode? – Grimoire Dec 9 '16 at 14:59
  • ADB should work as the option is on. Have you ever connected this phone to that computer by ADB before? What do you mean by it keeps connecting over and over ? – esQmo_ Dec 9 '16 at 15:54
  • @DeathMaskSalesman I don't know how to get into recovery mode without my volume buttons – zacaj Dec 9 '16 at 17:16
  • @esQmo Doesn't ADB need USB debugging to be on? I have used it with ADB before. Windows keeps making the 'connected' sound over and over but the device never shows up – zacaj Dec 9 '16 at 17:17
  • That's what I mean, ADB commands should work as debugging mode is enabled. What is displayed in the device manager? And please check whether the cable is damaged or the USB connector. Check for debris, lint, obstructions . – esQmo_ Dec 9 '16 at 17:20

If your ROM and the functionning touch surface of your screen allow it, try to go to settings and activate 0°-90°-180°-270° screen rotation. By turning your phone sideways or upside-down, you might then be able to enable USB debugging again, and proceed to get your files with adb pull.

However, since yout OTG adapter doesn't seem to work, it's likely that your USB port is broken too.


So you have TWRP installed. Boot into TWRP, and try to get them via ADB. It should work If device/data is not encrypted. Best luck

  • 2
    How do you propose to boot into TWRP when USB debugging is not working, neither the Volume buttons? – Firelord Apr 26 '17 at 20:39

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.