This morning one of my Android mobile has been stolen. I had ‘signed in’ in Google Crome and play store in that device with one of my gmail acount. I'm trying to find the mobile through’ device manager. But It says ‘location unavailable’. Is it because the stolen mobile is switched off or the stolen mobile isn't connected to the internet? My stolen mobile needs to be connected to internet so that I can locate the mobile? Or I can locate the mobile if it's just switched on and no longer connected to the internet? What happens if the thieft sign out my gmail account from Google? Please tell me


1 Answer 1


GPS is global positioning system. It is the setting/function on a phone that allows satellites in space to triangulate a position on earth, thus determining where that position is on a map. Sometimes users disable this due to security concerns or concerns of privacy.

There are several ways such a setting could be disabled though, even if you did not disable it. A thief or someone who found the phone could have enabled airplane mode which makes data, network, and GPS services disabled. Unfortunately, the phone could also be off due to power depletion of the battery.

I would recommend calling the phone periodically each day, checking the location each day, changing your Gmail password (just in case - I'm a little paranoid), and trying anyway you can to contact the new owner of the phone if it does have an owner. Additionally, if you had avast or some other anti-virus program installed, those programs also offer device locating. If your phone's GPS is indeed enabled, perhaps your Google location settings didn't work properly but the anti-virus location services could still help you find the device.

  • Thanks a lot. can't I enable gps service through Google right now ?
    – yubraj
    Dec 24, 2016 at 17:04
  • Where's the option to activate this service on mobile? Do I need to use app for this or what ?
    – yubraj
    Dec 24, 2016 at 17:30
  • What happens if the thieft sign out my gmail account from Google? Please tell me
    – yubraj
    Dec 25, 2016 at 2:03
  • As far as I and my Google searches know, you cannot enable location services remotely for a cell phone or tablet device. If you have a device with Android on it in front of you, you can go to settings -> General Tab -> Location. In this location section, you can enable/disable location services. Also, you can enable/disable certain location services/features within some apps, but the android system settings are global, meaning you can disable location services for all apps. If the thief signed out of your google account, not Gmail, it could diminish options available to you.
    – user202251
    Jan 18, 2017 at 23:46

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