I have a Motorola Turbo 2 Android. It won't turn on. It just stays on the Power By Android screen. I have tried turning it on by holding the volume up and power buttons. The screen shots up but I get lost at this point. It does not give me any option to start.

Now going from the Powered By Android screen... on and off.

What must I do to turn it on?

Might I be over charging it?

  • 1
    Hold down the power button for a while! It'll turn on. Comment back @owlswipe if that doesn't help. – owlswipe Jan 15 '17 at 21:53
  • I tried that several times. It did not work. – SharePointNY Jan 16 '17 at 1:08
  • Next step: go into recovery mode and clear your cache. Let me know if that helps. – owlswipe Jan 16 '17 at 1:12

Seems like your phone is soft-bricked. You'll need to hard reset it.

  • Begin by switching off the device by holding down the Power key for a short while.

  • In the next step press and hold Volume Down + Power button simultaneously for a few seconds.

  • Press the Volume Down to select option "Recovery", and press the Power button to confirm.

  • When the Android bot shows up on the screen, hold down the Volume Up for a couple of seconds.

  • While holding the Volume Up hold down the Power key and after a short while release all buttons.

  • Afterwards press Volume Down to choose "wipe data/factory reset", and then push the Power key to confirm.

  • Select "Yes--delete all user data". Use Volume Down button to scroll and Power key to select.

  • To restart the tablet, select "reboot system now".

Your phone should boot normally.

Note that after a hard reset, the first boot takes several minutes, so be patient.

Please comment down if something goea wrong.

  • Will I use all my contacts in my phone if I do the "Yes--delete all user data"? – SharePointNY Jan 16 '17 at 1:09
  • It depends on where you have saved them. Do you have a Google backup for your contacts? – esQmo_ Jan 16 '17 at 1:12
  • @SharePointNY Try doing what esQmo said except do a wipe of your system cache (which won't delete your data like esQmo's plan will) instead of a deletion of all user data. Clearing your system cache should allow the phone to boot up. – owlswipe Jan 16 '17 at 1:12
  • I am trying the directions above. It's not working yet. – SharePointNY Jan 16 '17 at 2:02
  • @SharePoinNY Where are you at? – esQmo_ Jan 16 '17 at 3:02

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