I have changed my phone. I had backed up my WhatsApp data on Google Drive. On the new phone, I reinstalled WhatsApp with the same phone number and opted to restore data. It only restores media files but no chat messages. Restoring messages stops at 24% and shows error "unable to restore from current backup". How can I restore my chat? Google Drive shows the chat has been backed up there. Kindly help.


Open Whatsapp. If you have the chat backup, it will display a message "Backup found. Do you want to restore?" If not, then Go to Settings->Chats->Chat Backup. You will find the Google Drive option. Click on it and you are good to go.

Make sure you got your email account linked to the phone.

  • OP said they already tried to restore and it stopped halfway through. BTW the same happened to me as well. – Andrea Lazzarotto Jun 26 '17 at 18:08

protected by Community Oct 11 '17 at 15:59

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.