I have changed my phone. I had backed up my WhatsApp data on Google Drive. On the new phone, I reinstalled WhatsApp with the same phone number and opted to restore data. It only restores media files but no chat messages. Restoring messages stops at 24% and shows error "unable to restore from current backup". How can I restore my chat? Google Drive shows the chat has been backed up there. Kindly help.


Open Whatsapp. If you have the chat backup, it will display a message "Backup found. Do you want to restore?" If not, then Go to Settings->Chats->Chat Backup. You will find the Google Drive option. Click on it and you are good to go.

Make sure you got your email account linked to the phone.

  • OP said they already tried to restore and it stopped halfway through. BTW the same happened to me as well. – Andrea Lazzarotto Jun 26 '17 at 18:08

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