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I have sent a Samsung Galaxy S6 to a warranty repair - the screen remained black but the phone made sounds. The user of the phone did not report any physical damage to it, the display went blank at once according to himself. The phone had no signs of physical damage on the screen.

The service returned the phone with a statement that the LCD screen has been broken by physical stress and the warranty is thus invalid.

Is that possible? I mean I am not the user of the phone and do not know what exactly happened to the phone before it stopped working but some damage should have been visible on the screen, shouldn't it?

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    Do remember than the flex cable connecting the screen to the motherboard is a part of the screen assembly, and is fragile too.
    – Andy Yan
    Commented Mar 17, 2017 at 5:53
  • @AndyYan Perhaps, but the report said: "LCD screen was broken and has to be replaced." Commented Mar 17, 2017 at 5:54
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    Concerning AMOLEDs, there is a common symptom where a circular area of the screen first go bad (black), due to factors like external shock, then the circle gradually expands to the extent the screen is unusable. I never saw it extending across the whole screen myself, but some pretty large ones are possible.
    – Andy Yan
    Commented Mar 17, 2017 at 5:56
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    The digitiser could have gone bad without cracks on the screen and the service center would like to make more money by replacing both so easiest is to report damaged screen
    – beeshyams
    Commented Mar 17, 2017 at 6:00
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    Possibly not seen since screen went blank- not sure though
    – beeshyams
    Commented Mar 17, 2017 at 6:16

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